I. General provisions
1. These Terms and Conditions set out the terms and conditions for booking and renting a cabin at the Domki 4 Turnie property. Making a reservation is equivalent to accepting the provisions of these Terms and Conditions. The Terms and Conditions form part of the contract. The contract between the Client and the Lessor is concluded at the time of booking online, by email, or by phone.
2. The property provides short-term accommodation services.
3. These Terms and Conditions apply to all guests of the property.
4. The Terms and Conditions are available for review on the property’s website: www.4turnie.pl
II. Reservation
1. To make a reservation, the Client books the stay for the selected period. A preliminary booking confirmation will be sent to the Client’s email address. If the full deposit is not paid by the deadline specified in the booking confirmation, the Lessor has the right to cancel the reservation.
2. The booking confirmation sent by the Lessor includes:
a) the dates of the Client's stay
b) the amount due for the rental
c) information regarding the deposit amount
d) bank account details
e) general reservation terms
3. After receiving the payment for the reservation, the Client will receive an email confirming the payment - processing of the order takes 1 business day. The deposit is non-refundable according to Article 394 of the Civil Code. Payment via the PayU system is a fast and convenient electronic transfer method, and the funds are credited to the account within a few minutes. The order is processed within 1 business day.
4. If the amount of the paid deposit does not cover the total reservation amount, the Client is obliged to pay the remaining balance in cash on the day of arrival, according to the price list or the offered terms.
5. If the Client cancels the stay during the hotel day or shortens the stay, the paid funds will not be refunded.
III. Terms of the rental agreement
1. The rental of the cabin includes all charges for utilities and general services available to Guests.
2. The stay starts at 4:00 PM on the day of arrival and ends at 11:00 AM on the day of departure.
a) Early check-in on the day of arrival depends on the current occupancy of the property and will be considered individually by the Lessor. Regardless of the Lessor's goodwill, early check-in cannot be guaranteed in advance. To guarantee early check-in, an additional fee must be paid.
b) Late check-out depends on the current occupancy of the property and will be considered individually by the Lessor. Regardless of the Lessor's goodwill, late check-out cannot be guaranteed in advance. To guarantee late check-out, an additional fee must be paid.
3. The Client is required to immediately inform the Lessor of any events that may cause material damage to the property or endanger the safety of other guests at the property.
4. The Client may only use the cabin for residential purposes and may not sublet it.
5. A child under three years old who sleeps in the bed with the adults does not incur any charges for the stay. It is possible to add a travel crib for children, subject to prior reservation and payment according to the price list. The number of travel cribs is limited. Other children are charged according to the reservation terms.
6. As part of the reservation, the Client is entitled to one free parking space near the building in a specially designated and marked area. The parking area is unguarded but monitored. The Lessor is not responsible for any damage to or loss of the car or other vehicle left in front of the building or in the unguarded parking lot, nor for the items left inside.
7. Check-in after 9:00 PM and check-out before 7:00 AM, which requires the presence of the Manager, must be reported and arranged in advance.
8. The Client agrees to pay a service fee, as specified in the booking confirmation.
IV. Client's obligations
1. The actual number of people staying in the cabin is limited to the number specified in the booking confirmation. The Client is obliged to inform the Lessor of any changes in the number of people staying in the rented cabin. If the cabin is used in a manner contrary to the reservation terms, the Lessor may refuse to check in the Client. In such a case, the Client is obliged to pay the full amount of the reservation.
2. The Client is required to report any additional people to the Lessor before the situation arises. The Lessor reserves the right to refuse the accommodation of additional people if their total number exceeds the technical capacity of the cabin. Additional people will be charged according to the terms agreed between the Client and the Lessor.
3. The Client agrees to abide by the principles of good neighborliness. The property is subject to quiet hours from 10:00 PM to 6:00 AM. Failure to observe quiet hours will result in the immediate eviction from the property without a refund of the paid amount.
4. The Client and their Guests are responsible for any damage caused to the rented cabin, common areas, and the property, and are obliged to immediately inform the Lessor of any damage and compensate for it. Parents are responsible for any damage caused by children.
5. The Client and their Guests are responsible for any clothes, personal items, and money brought onto the property. Clothes and personal items left by the departing Guest can be sent back at their cost to an address provided by them.
6. Smoking is strictly prohibited on the property. A fine of 1000 PLN will be charged for violating this rule.
7. It is prohibited to walk in ski boots inside the cabin. Skis and ski boots must be left in a designated area.
8. The Client is required to store the keys to the cabin with due care. The Client must return the keys that were provided for the duration of their stay. Losing the keys will result in a charge of 200 PLN.
9. The Guest is required to show an identity document with a photo upon request by the Lessor. If the Guest refuses to present the document, the Lessor has the right to refuse accommodation.
10. For reservations made in advance, it is possible to cancel the reservation free of charge no later than 14 days before the start of the hotel day. If the reservation is canceled within 14 days before the start of the hotel day, on the day of arrival, or if the Guest does not appear, the deposit will be forfeited. For reservations made with a shorter lead time, the terms for free cancellation are specified in the offer.
11. The Guest should always turn off the lights, unplug electrical devices, and check that the doors and windows are locked when leaving the property for safety reasons.
12. Pets are not allowed on the property.
V. Complaints
1. The Guest has the right to submit complaints regarding the rental of the property during their stay if any discrepancies with the contract are found. Complaints should be reported directly to the Lessor. Complaints submitted after the stay will not be considered.
2. The complaint should include a description of the situation and the Guest’s details.
3. In the case of a justified complaint, the Lessor will attempt to resolve the issue or propose an alternative solution in accordance with the provisions of these Terms and Conditions.
4. The Lessor will address the complaint within 14 business days.
5. Complaints regarding the technical condition of the cabin will not be considered if the Guest did not report the issue during their stay.
VI. Final provisions
1. In matters not regulated by these Terms and Conditions, the provisions of civil law apply.
2. The Lessor reserves the right to amend the Terms and Conditions at any time. Any changes take effect when published on the property’s website.
3. The Terms and Conditions take effect from the date of their publication on the property’s website.
